Frequently Asked Questions

Security

• Is it safe to pay with my credit card?
• What should I do if I have received an e-mail about entering and/or verifying my Card details?
• How can I recognise a fake e-mail?
• Do you not trust an e-mail?
• What should I do if I discover a transaction on my account statement that is unknown, too high or incorrect?
• What fraud prevention measures does ICS take?

Is it safe to pay with my credit card?

suspicious transactions are flagged up immediately. ICS keeps a record of the payments made using your Card day and night. If we have serious suspicions about a payment, we will contact you as quickly as possible to verify this.

What should I do if I have received an e-mail about entering and/or verifying my Card details?

The e-mail you have received is probably a form of phishing. Phishing is a type of scam. Criminals use the internet to gain possession of the personal information of third parties via phishing. Do you not trust an e-mail? Then forward it to valse-email@icscards.nl, and delete the e-mail immediately afterwards. We will send you a confirmation of receipt from this e-mail address as soon as your message has been received. Do you have questions about fake e-mails? Then contact the Business Card Service Desk on +31 (0) 20 - 6 600 772 (Business Card) of + 31 (0)20 - 6 603 771 (Corporate Card).

How can I recognise a fake e-mail?

sometimes you can recognise fake e-mails fairly quickly. The message might not be addressed to you personally, and the use of language might leave much to be desired. However, sometimes the (usually urgent) request does look "real". For example, you might be told you have been a victim of fraud, or that your credit card will be blocked if you do not respond quickly.

Do you not trust an e-mail?

Then forward it to valse-email@icscards.nl, and delete the e-mail immediately afterwards. We will send you a confirmation of receipt from this e-mail address as soon as your message has been received. Do you have questions about fake e-mails? Then contact the Business Card Service Desk on +31 (0) 20 - 6 600 772 (Business Card) of + 31 (0)20 - 6 603 771 (Corporate Card).

What should I do if I discover a transaction on my account statement that is unknown, too high or incorrect?

You can dispute a payment by downloading the Declaration of Disputed Transaction form, filling it in and sending it to ICS. In doing so you will be lodging an objection to an unknown transaction discovered on your account statement. If you have suspicions of fraud, then contact then Business Card Service Desk immediately on +31 (0) 20 - 6 600 772 (Business Card) of + 31 (0)20 - 6 603 771 (Corporate Card).

What fraud prevention measures does ICS take?

ICS keeps a record of the payments made with your credit card day and night. If we have serious suspicions about a payment, we will contact you as quickly as possible to verify this.