Frequently Asked Questions

Applications and credit limit

• What is the status of my Card application?
• How can I request an Extra Card?
• How can I request a replacement Card?
• How can I register myself as a contact for ICS?
• What are the General Terms and Conditions for my Card?
• What is the validity period of my Card?
• How can I increase the spending limit on my credit card?
• What is the spending limit on my business credit card?
• What is a spending limit?
• What is a company limit?
• How do I determine the right company and spending limits?

What is the status of my Card application?

To find out, contact the Business Card Service Desk on: +31 (0) 20 - 6 600 772 (Business Card) of + 31 (0)20 - 6 603 771 (Corporate Card).

How can I request an Extra Card?

In order to request an extra card, for example for your colleague or employee, you can use the Request Extra Card form.

How can I request a replacement Card?

If your credit card is damaged, you can request a replacement Card. To do so, contact the Business Card Service Desk on: +31 (0) 20 - 6 600 772 (Business Card) of + 31 (0)20 - 6 603 771 (Corporate Card).

How can I register myself as a contact for ICS?

You can use the "Registering a contact" form. This form should be filled-in fully and signed by an authorised signatory from the company, and then sent back to us with a copy of your valid form of ID.

What are the General Terms and Conditions for my Card?

You can download and read the General Terms and Conditions.

What is the validity period of my Card?

Your Card is valid for five years, and expires on the last day of the month. This date (the month and year) is stated on your credit card.

How can I increase the spending limit on my credit card?

Are you an authorised signatory or contactperson? You can change the spending limit of your Cards very easily in My ICS Business. As long as it fits within the company limit. Do you also want to increase the company limit? You can do so via the Change company limit. Of course, it is also possible to deposit money to temporarily spend more with your Card. Please contact the Service Desk at +31 (0) 20 - 6 600 772 (Business Card) of + 31 (0)20 - 6 603 771 (Corporate Card).

What is the spending limit on my business credit card?

On My ICS Business, you have full insight into your spending and also see how much you can still spend.

What is a spending limit?

This is the maximum possible amount that can be spent using a Cardholder's business credit card.

What is a company limit?

A company limit is the spending limit allocated to the company, which all of the credit cards together may make use of.

How do I determine the right company and spending limits?

The company limit is the maximum monthly amount your company can spend, regardless of the number of business credit cards. The spending limit is the maximum amount of money the Cardholder can spend each month.

You can choose for the company limit to be the sum of the limits of all the credit cards put together. You can also determine a maximum company limit that is lower than the sum of the limits of the credit cards. For example, you could request a company limit of € 4000 with two credit cards. You might then request a spending limit of € 500 for each of the credit cards. This means that together, the credit cards cannot be used to spend more than € 4000.

In any case, it is advisable when requesting the credit cards to calculate an estimate of the maximum monthly expenses which will in future be paid for using the credit card.