Frequently Asked Questions

Insurance

• How does the free internet guarantee work?
• How does the free delivery guarantee work?
• How does the free delayed baggage insurance work?
• How does the free flight delay insurance work?
• How do I submit an insurance claim?
• What does the free supplementary travel accident insurance cover?
• How do I acquire unauthorised use insurance?
• How does the free unauthorised use insurance work?
• How does purchase protection insurance work?

How does the free internet guarantee work?

safe online shopping starts with our internet guarantee. If it appears that your Card has been used to commit fraud, you get your money back. This means that if someone else misuses your credit card details, there is no risk for you at all. Of course, you are encouraged to only use your credit card on websites you trust.

*See the General Terms and Conditions.

How does the free delivery guarantee work?

sometimes an article you have purchased online is not delivered. In that case, we will reverse the payment and you do not have to pay anything at all. That gives you one less thing to worry about when shopping online.

*See the General Terms and Conditions.

How does the free delayed baggage insurance work?

If there is a delay in the arrival of your baggage, you may be entitled to compensation.

• Maximum coverage if the baggage arrives between 4 and 48 hours after arrival: € 140*.

• Maximum additional compensation if the baggage arrives later than 48 hours after arrival: € 410*.

*See the General Terms and Conditions SafeGuard Insurance & Support.

How does the free flight delay insurance work?

If you experience a delay of more than four hours during your business trip, you are entitled to compensation of up to € 140 for the purchase of food, refreshments and other expenses*.

*See the General Terms and Conditions SafeGuard Insurance & Support.

How do I submit an insurance claim?

For this, you can submit the claim directly via the website of insurance company Chubb European Group SE www.chubbclaims.nl. For other questions about your insurance you can contact Chubb customer service on phone number 0800 225 5223

What does the free supplementary travel accident insurance cover?

If you are in an accident involving public transport, a hire care or a hired aircraft during your business trip, you or your surviving dependents are entitled to a lump sum payment.

For specific compensations please see the General Terms and Conditions SafeGuard Insurance & Support.

How do I acquire unauthorised use insurance?

You can opt to use this insurance for your ABN AMRO Business Card. This will cost € 2.50 per credit card, per year*. You can make your selection when applying for your credit card. With the ABN AMRO Corporate Card, you are automatically insured against misuse by employees with their Card.

If you wish to add this insurance to your credit card(s) at a later stage, then contact the Business Card Service Desk on: +31 (0)20 - 6 603 772. *See the General Terms and Conditions Unauthorised Use Insurance

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How does the free unauthorised use insurance work?

By providing your employee(s) with a business credit card, you demonstrate that you have confidence in their independence and judgement. However, should there be unexpected misuse of the Cards, you are still covered by the unauthorised use insurance*.

You are insured:

• for up to € 15,000 per incident, with a maximum of € 50,000 for all Cardholders within your company;

• with a personal excess of € 50 per incident.

*For more information, see the General Terms and Conditions Unauthorised Use Insurance.

How does purchase protection insurance work?

Virtually all products you pay for with your credit card are insured against loss, theft and damage for 180 days following the date of purchase*.

*See the General Terms and Conditions Purchase Protection 180 days