Apple Pay

Security

• Is Apple Pay safe?
• Do I need my PIN for Apple Pay?
• If I lose my iPhone or Apple Watch, can someone else pay with it?
• My iPhone is lost or stolen, or I suspect fraud. What should I do?
• My physical credit card is lost or stolen. Can I still use Apple Pay?
• Is my data secure?

Is Apple Pay safe?

Paying with Apple Pay is just as safe as using your credit card. You just don't need to keep your Card on you. Instead, you use your iPhone, Apple Watch, iPad, or Mac. Since you confirm your payments with Face ID, Touch ID, or your access code, it is a very safe way to pay. 

Do I need my PIN for Apple Pay?

No, you don't need your PIN. You just have to unlock your device using Face ID, Touch ID, or your access code before you can pay.  

Please note do you want to withdraw cash using Apple Pay? Then you do need your physical credit card's PIN. You can only withdraw cash if the ATM accepts contactless payments.  

 

If I lose my iPhone or Apple Watch, can someone else pay with it?

In order to use Apple Pay, you first have to unlock your device. So make sure you keep your access code to yourself. Is someone else using your device with Face ID or Touch ID? Remove this person's details in your settings.   

 

My iPhone is lost or stolen, or I suspect fraud. What should I do?

Report this to us as soon as possible by telephone on +31 (0)20 - 6 600 699. Also report it to the police. And turn off Apple Pay as soon as possible. Do this via iCloud, another Apple device of mark your device as lost in 'Find my iPhone'. 
For more information on how to do this see Apple Support. 

My physical credit card is lost or stolen. Can I still use Apple Pay?

Yes, you can. You don't need your Card to use Apple Pay.  
Has your Card been blocked because of fraud? In that case, you can't use Apple Pay.   

Please note, if your Card has been lost or stolen, always contact us to block your Card.

 

Is my data secure?

Yes, your data is secure. Apple doesn't store your actual Card number on your device or on their servers. It is also not shared with merchants. Apple doesn't store any details that could lead back to you. Therefore, your payment details are secure.