Business Card Service Desk
How can we help you?
I have a question
- How do I activate My ICS Business?
- You can activate My ICS Business if you are a Cardholder or a contact person. You can activate My ICS Business here and make your selection.
- How does the free delayed baggage insurance work?
- If there is a delay in the arrival of your baggage, you may be entitled to compensation.
Maximum coverage if the baggage arrives between 4 and 48 hours after arrival: € 140*.
Maximum additional compensation if the baggage arrives later than 48 hours after arrival: € 410*.
*See the General Terms and Conditions.
- Why has my transaction been refused?
- There are several reasons why your transaction may have been refused. To find out more, contact the Business Card Service Desk on: +31 (0)20 - 6 603 772.
What can I easily do myself?
You can manage your affairs online. You can log in to: View your online account statement in My ICS Business 3D Secure (also known as Mastercard ID Check) provides added security for your online payments. You can create or change your 3D Secure password during an online payment.
Changes to the General Terms and Conditions as of 1 June 2021
The General Terms and Conditions of the business creditcards of ICS will change as of 1 June 2021.
The new General Terms and Conditions can be found at General Terms and Conditions. It concerns the following changes:
ABN AMRO business Cards are only for ABN AMRO customers
You will only be able to use your ABN AMRO Card(s) if it is linked to an ABN AMRO business bank account. We will contact you if this is not the case.
A charge of €1.50 will apply to account statements sent by regular mail
When account statements are sent by regular mail, a charge of €1.50 per account statement applies. This fee will not be charged for deposit account statements. You can view, download, and print account statements free of charge when you log in to My ICS Business.
Would you like to stop receiving statements by regular mail and switch to digital statements? Activate My ICS Business:
• For the company statements: activate My ICS Business as Contact person on icsbusiness.nl
• For the Cardholder statements: ask Cardholders to activate My ICS Business as Cardholder on icsbusiness.nl
Additional conditions will apply to the Delivery Guarantee
If you would like to make use of the Delivery Guarantee, you must have paid the purchase amount directly to the merchant who has to deliver the product. In addition, you will need to send us the sales receipt of the product you paid for with your ABN AMRO business Card.
For information about the exchange rate, please use the Exchange Rate Calculator
For payments and cash withdrawals in foreign currency we use Mastercard exchange rates. These rates change daily. You can easily check the exchange rate for a transaction by using the exchange rate calculator at www.icsbusiness.nl/wisselkoersen. The exchange rate calculator also shows the exchange rate of the European Central Bank; this will allow you to see the difference between the ICS exchange rate and the ECB exchange rate. After a transaction in a foreign currency, we will not send you a separate message with a specification of the applied exchange rate and surcharge.
Important: be sure to provide us with your cell phone number
New EU laws and regulations will enter into effect on September 14, 2019. This requires banks to employ an extra layer of security, which allows us to verify your identity as the card owner.
Verification code by text message.
You will need this added security measure to log in to the Mijn ICS Business or to make an online transaction with your card. In addition to logging in as you normally do, you will also need a personal verification code, which you will receive by text message as from September 14. You can then log in using this two-factor authentication, i.e. your password and the verification code that you have received. To do so, log in to the Mijn ICS Business, select "Change personal details" from "My details", and enter in the "cell phone number" field the cell phone number on which you want to receive the verification code. We recommend that you do this right away; it only takes a few minutes. You can then continue to log in to the Portal and use your card online without any problems.
Credit interest rate reduction on deposit accounts as from 1 October 2018
As from 1 October 2018, the effective credit interest rate applicable to the ABN AMRO deposit accounts will change from an annual effective rate of 0.2% to 0.1%. If you have a credit balance of €500 or more, credit interest is paid on the total positive balance. The maximum positive balance on which we pay interest is €1,000,000.
The interest received on business credit cards remains the same (0%)
Changes to the General Terms and Conditions as of 1 July 2018
The General Terms and Conditions of the company creditcards of ICS will change as of 1 July 2018. The new General Terms and Conditions can be found at abnamro.icsbusiness.nl/EN/klantenservice.
What are the most important changes?- As of 1 July we require you to inform us of any changes in the contact details of your company, the contact person or Cardholders, and other changes that are relevant to the agreement between your company and ICS. This may include: a change in the legal form of your company, the authorised signatories or contact persons, or the ultimate beneficial owners (UBO’s). You can find all change forms at www.icsbusiness.nl/EN/service.
- We also require you to inform us of any changes in the financial situation of your company. This may include situations that may, directly or indirectly, lead to non-fulfilment of your payment obligation towards ICS, e.g. financial difficulties. We may also actively ask you to provide us with information about the financial situation of your company.
Do you have any questions?
If you have any questions, please contact us by email at firstname.lastname@example.org. You can also contact us by telephone on 020 – 6 600 666. Our employees will be happy to assist you. In case you do not agree with the changes in the General Terms and Conditions, you have the possibility to cancel your company creditcard. In that case, please send an email to email@example.com, or call us on the aforementioned telephone number. Please note that only the persons that are registered in our systems as contact person or authorised signatory of your company have the possibility to cancel your company creditcard(s).
Credit interest rate reduction on deposit accounts as from 15 October 2017
As from 15 October 2017, the effective credit interest rate applicable to the ABN AMRO deposit accounts will change from an annual effective rate of 0.5% to 0.2%. If you have a credit balance of €500 or more, credit interest is paid on the total positive balance. The maximum positive balance on which we pay interest is €1,000,000.
The interest received on business credit cards remains the same (0%).
Changes to the General Conditions
As of August 1st, 2016, the General Conditions of the ABN AMRO Professional, Business and Corporate Cards will change. Private billing, where outstanding amounts were billed to a cardholder's private bank account, will no longer be an option. Furthermore the new conditions state that the number of contactless payments will be unlimited, that additional conditions apply to be eligible for the delivery guarantee and that we may use your company data and the personal data of the cardholder(s) for customer surveys.Read more >
Credit interest rate reduction as from 1 July 2016
As from 1 July 2016, the effective credit interest rate applicable to the ABN AMRO business credit cards will change from an annual effective rate of 0.5% to 0.25%. If you have a credit balance of €500 or more, credit interest is paid on the total positive balance. The maximum positive balance on which we pay interest is €1,000,000.
Cash withdrawal limit at ATMs has changed
The limit for withdrawing cash at ATMs using your Card has increased. From now on, you can withdraw a maximum of € 3,000 per day at an ATM as standard, unless your company has specifically agreed otherwise with ICS. Please get in touch with your contact person for more information.
Important! Banks set a maximum amount that can be withdrawn each time from their ATMs. You may withdraw the maximum amount, but this should be spread over several PIN transactions. Costs will be incurred when withdrawing cash with your Card.
Debit interest rate reduction on 1 January 2015
The effective annual debit interest rate was adjusted on 1 January 2015. The debit interest rate was reduced from 15% to 14%.
Caution! Fake e-mails in circulation.
Do you suspect that you have received a fake message? Forward this suspicious e-mail to firstname.lastname@example.org (preferably as an attachment) and then delete the message immediately. We will send you a acknowledgment of receipt from this e-mail address as soon as your message has been received. You can report telephone phishing via the Business Card Service Desk.
Offers for all ABN AMRO credit cards
We are always happy to offer our ABN AMRO cardholders that little bit extra. Alongside the numerous advantages of your credit card, as a business customer we also offer you attractive discounts, upgrades and privileges.
Mobile parking with Yellowbrick
Easy mobile parking, without ever paying too little or too much. Handy for when you're on the go.
Worldwide discount on Hertz car rentals. A sizable discount and an upgrade to a better vehicle class every time. That's travelling in style.
Up to 40% discount on the McAfee AntiVirus Plus package.
The best anti-virus software at an extra discounted price for your company. That's doing business online extra securely.